Frequent Asked Questions

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How does the "Sign me in automatically" work?
The "Sign me in automatically" is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.
What happens if I forget my password?
If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.
How can I change my password?
After you are logged in, click on 'Account Settings' link, you will see the "Current Password" field, type your current password in this field and your new password on the fields "Password" and "Retype Password", then hit the submit button.
Am I required to have an account to add items to the site?
Yes. In order to add any item, including Free items, to the directory you must have an account.
How can I sign up for an account?
To sign up as a sponsor go to the 'Advertise With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.
Why am I receiving an 'Account Locked' message?
If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.
Do I need to verify my veteran status before I can sign up for a sponsor account?
Yes. All businesses must be verified before being listed on the site.
How difficult is the verification system?
For most veterans, the verification process is very simple and can usually be performed within 24 hours. To see what is required, click the Advertise link in the top navigation area. If you have issues providing the documents required, we will work with you on a resolution if at all possible. Please remember our number one priority is protecting the integrity of our community and web site.
Can I upgrade my listing to a higher level at any time?
Absolutely! We have found that members who sign up for the basic package quickly want to upgrade so they can be a featured business as well.
When does my listing package expire?
You may cancel your listing at anytime, but, there are some circumstances where Veteran Business Guide will cancel your membership. Circumstances that may constitute cancellation of the listing are: Unethical business practices, falsification of Veteran Status, Company was sold to a Non-Veteran, Failure to meet financial obligation.